Refund & Return Policy

Last Updated: February 2026

At Retro Goals, we want you to be completely satisfied with your tennis equipment. We accept returns for both defective and non-defective products within the United Kingdom to ensure a confident shopping experience.

1. How to Initiate a Return

To start a return, please contact us at RETROFC@proton.me. Once approved, you will receive a return label via email. You will need to download and print the label and affix it to your package. Please note that return shipping is the customer's responsibility.

All returns must be sent by mail to our facility in Preston. We do not accept exchanges at this time.

2. Return Conditions

To be eligible for a refund, items must be in New condition. This includes the original packaging (net, poles, and carry bag). Items showing signs of use or wear may not be eligible for a full refund as per our "New Only" policy.

3. Defective & Non-Defective Items

• Defective Products: If your item arrives damaged or faulty, please contact us immediately for a resolution.
• Non-Defective/Remorse: If you change your mind, you may return the item within 30 days provided it remains in new condition.

4. Refund Processing

Once we receive and inspect your return at our Preston warehouse, your refund will be processed back to your original payment method. Please allow 7 business days for the funds to appear in your account.

Retro Goals is a trading name of RETROFC LTD (Company #16558538).
Region: United Kingdom
Business Address: 582570 York House, Green Lane West, Preston, PR3 1NJ, UK.